Privacy Policy

This policy explains what Custom Coasters HQ (operated by Quokka Prints) collects, how we use it, and your choices. By using this site or submitting a form, you agree to the practices described here.

Information we collect

When you request a quote, join our email list, or contact us, we collect the details you provide — typically your name, email address, phone number, and project information — through our forms (powered by WPForms). We also collect standard analytics data about how visitors use the site (pages viewed, device and browser type, and approximate location) via Google Analytics, and advertising and measurement data via the Meta (Facebook) Pixel and related cookies.

How we use it

We use your information to prepare and send quotes, produce and fulfill your order, provide customer service, and — where permitted — market our products to you. This includes advertising and retargeting through Google and Meta (Facebook and Instagram), which lets us show relevant ads to people who have visited this site.

Cookies and tracking

This site uses cookies and similar technologies, including Google Analytics (via Google Site Kit) and the Meta Pixel, to understand site usage and to support advertising and retargeting. You can control cookies through your browser settings, and you can opt out of interest-based ads through Google’s Ads Settings and Meta’s ad preferences.

Third parties

We share limited information with service providers who help us operate: Google (analytics and search), Meta (advertising and measurement), and our email/SMTP provider used to send and receive form notifications. We do not sell your personal information.

Data retention and your rights

We keep quote and order information for as long as needed to serve you and to meet legal and business requirements. You can request access to, correction of, or deletion of your personal information at any time by emailing george@customcoastershq.com.

Contact

Custom Coasters HQ · 7 Pennsylvania Plaza, Suite A22, New York, NY 10001 · george@customcoastershq.com · (929) 605-4397.