Shipping Policy

Every order from Custom Coasters HQ is custom-made to your approved artwork and specifications, so production and shipping timelines begin only after you approve your mockup.

Production and dispatch

Standard production typically takes around three weeks from the date you approve your mockup, after which your order is dispatched. This is an estimate rather than a guarantee — actual timing can vary with order size, material, decoration method, and current production volume. If you have a firm in-hand date, tell us before you approve and we’ll confirm whether a rush is possible.

Shipping costs

Shipping costs are quoted per order and depend on quantity, total weight, and destination. Heavier materials such as slate and ceramic generally cost more to ship than neoprene or cork. Your shipping estimate is provided with your quote before you commit.

Transit and tracking

Once your order ships, we provide tracking so you can follow it to delivery. Transit times are estimated and vary by destination and carrier conditions; we don’t guarantee a specific delivery date or carrier. We ship across the United States and can arrange international shipping on request — reach out for details.

Multiple addresses and rush orders

We can split-ship to multiple addresses if you provide a distribution list with your order. Rush production and expedited shipping may be available for time-sensitive orders; ask us for options and any associated cost.

Questions

For any shipping question, email george@customcoastershq.com or text (929) 605-4397.